As one of Compulse’s billing coordinators, Kim Drone’s primary responsibility is to review revenue for all campaigns coming into the agency, making sure they’re coded accurately and that all dollars are accounted for. She also acts as a resource for all billing inquiries, offering a resolution for any issues that may arise. Her prior customer service experience and problem-solving skills make her an invaluable asset in this role. Kim works with stations to analyze problems and come up with solutions in a timely manner, as well as offering suggestions to facilitate current procedures and to improve productivity.
Kim’s greatest strength? At her core, she’s in it to help people. Kim is always ready and able to hop on a phone call, making sure the t’s are crossed, and i’s are dotted across the billing process – all while double checking that none of our client’s dollars are missed. Her optimistic, patient attitude is what makes her one of the most approachable members of the Compulse team.
Fun fact: Kim loves DIY projects, and can frequently be found searching Pinterest and YouTube for inspiration.